Cisoft Educare App || Welcome to the Web Portal

1. Introduction

Cisoft Technologies is committed to protecting the privacy and security of personal information. We develop and maintain ERP software, mobile applications, and digital platforms primarily for educational institutions and organizations.

2. Our Role

Cisoft Technologies acts primarily as a software and technology service provider (Data Processor).

                        The respective school, college, university, or organization using our software is the Data Controller and is responsible for determining what information is collected, how it is used, and how long it is retained.
                    

3. Information We Collect

Name and identification details
Email address and mobile number
Parent or guardian information
Academic and attendance records
Fee payment information and receipts
Device information and browser details
IP address and login history
Application usage and diagnostic logs

Note: We do not store debit card numbers, credit card numbers, CVV, PINs, or internet banking passwords. Payments are securely processed by authorized payment gateway providers.

4. How Information Is Used

Provide ERP and software services
Student and staff management
Attendance and examination management
Fee collection and receipt generation
Communication and notifications
Customer support
System maintenance and security
Compliance with applicable laws

5. Information Sharing

We do not sell or rent personal information.

Information may be shared only with:

The respective client institution
Authorized staff members
Payment gateway providers
SMS and Email service providers
Cloud infrastructure providers
Government authorities where required by law

6. Security

We implement industry-standard security measures including encrypted HTTPS communication, authentication controls, secure hosting, access management, backups, logging, and periodic security updates.

Although we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

Information is retained only as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, or according to the data retention policies of the respective client institution.

8. Children's Privacy

Student information is processed solely on behalf of educational institutions. Parents or guardians should contact the respective institution regarding requests related to student data.

9. Third-Party Services

Our services may integrate with trusted third-party providers such as payment gateways, SMS providers, email providers, cloud hosting providers, and analytics services. Each provider is governed by its own privacy practices.

10. Your Rights

Subject to applicable laws, users may have the right to request access, correction, or deletion of their personal information. Requests relating to institutional data should be directed to the respective institution.

11. Updates to this Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page along with the revised effective date.